Legal
Grievance Redressal Policy
Effective Date: [TO BE FILLED] Last Updated: 2026-07-21
This Grievance Redressal Policy is published in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, which require WorkQuora, as an online marketplace intermediary, to provide a clear mechanism for users to raise complaints and to publish the details of a designated Grievance Officer.
1. What you can raise a grievance about
You may use this process for any complaint relating to your use of the Platform, including but not limited to: a dispute over a job, cancellation, or refund that was not resolved to your satisfaction through the in-app process; a privacy or data-protection concern, including a request to access, correct, or erase your personal data; content posted by another user that you believe violates our Community Guidelines; a complaint about the conduct of another user or of WorkQuora staff; or any other legal or compliance concern about the Platform.
2. Grievance Officer
In accordance with the IT Rules, 2021, WorkQuora has designated the following Grievance Officer:
| Name | [TO BE FILLED] |
| Designation | [TO BE FILLED] |
| [TO BE FILLED] | |
| Postal address | [TO BE FILLED] |
| Contact hours | [TO BE FILLED] |
3. How to raise a grievance
- In-app first, where applicable. For job-specific disputes (cancellations, refunds, conduct during a job), use the in-app "Raise a Dispute" or "Report" option where available — this routes your complaint with the relevant job context attached and is usually the fastest path to resolution.
- Email the Grievance Officer at the address above for anything not covered by an in-app option, or if you are not satisfied with the in-app resolution.
- Please include: your registered email/username, a clear description of the issue, the job ID if relevant, and any supporting evidence (screenshots, messages).
4. Response timelines
Consistent with the IT Rules, 2021: we will acknowledge your grievance within 24 hours of receipt, and aim to resolve it within 15 days of receipt, except where the matter genuinely requires more time (for example, an ongoing investigation involving a third party), in which case we will inform you of the expected timeline.
Complaints relating to specific categories requiring faster handling under law (such as certain content-removal requests) will be addressed within the shorter timelines those laws prescribe.
5. Escalation
If your grievance is not resolved to your satisfaction, or the response timeline above is not met, you may escalate to [Nodal/Escalation Contact — TO BE FILLED]. You also retain your rights under the Consumer Protection Act, 2019 to approach the appropriate Consumer Disputes Redressal Commission, and under applicable data-protection law to approach the relevant regulatory authority, independent of this internal process.
6. Data protection requests specifically
If your grievance concerns your personal data (access, correction, or erasure, as described in our Privacy Policy), please say so explicitly in your email so it is routed correctly — these requests are currently handled manually by our team, as noted in our Privacy Policy, and we will confirm receipt and next steps within the timelines above.
7. Good faith
We ask that grievances be raised in good faith and with accurate information — this helps us resolve genuine issues faster for everyone. Misuse of the grievance process to harass another user or to attempt to obtain a refund or outcome not supported by our policies may itself be reviewed under our Community Guidelines.